CREDIT MATTERS XIV
Reframing Credit Control
10:00
Mark Harrison
Welcome Day3
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Mark will reflect on Day 2, celebrate the award winners and set the scene for what’s to come
10:15
A fireside chat with Romek Lubaczewski and Akos Magyari
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Global Business Services are on the move – North, South, East, and West. Central and Eastern Europe, once a powerhouse in shared services, faces the challenge of maintaining its position amid shifting investments and emerging hubs. This session explores the trends driving global GBS relocation, identifies opportunities for CEE to innovate and attract talent, and discusses practical strategies to reverse the trend and regain competitive advantage.
10:45
The Future of GBS
Moderator Dan French Consider Solutions
Milan Benes Curium Pharma
James Nelson Computacenter
Zaneta Hlinkova Medtronic
Andras Kohl Tesco
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Join industry leaders for an insightful panel moderated by Dan French of Consider Solutions. Together, they will explore emerging trends, evolving operating models, and the role of innovation in shaping the next generation of Global Business Services. Expect real-world perspectives, practical strategies, and candid discussion on how GBS can deliver greater value in a rapidly changing business landscape.
11:15
Steve Fox and Dan French Consider Solutions
The Law of Leverage in O2C, “Shift Left” to Customer Master Data
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When “Cash is King”, the revenue cycle in any business needs to address the following objectives, beyond that of pure revenue;
Optimized Cash Forecasting
Effective Cash Collection
Overdue Debt Management and Dispute Management
We spend a lot of time, money and technology on improving DSO, but we should be very aware of the “law of leverage” to amplify effort and achieve these desired business outcomes more rapidly and efficiently.
When we “shift left” from our primary area of focus, we can see the opportunity.
This session will focus on the critical role of Customer Master Data (CMD) in an effective O2C and Collections process.
Even more importantly, we will share specific CMD strategies and tactics to accelerate the “Big 3” objectives above and optimise DSO.
And, if we are looking to exploit any AI capabilities, we had better focus on Customer Master Data now!
11:45
Lunch
Reshaping Credit Control
13:15
Anna Mackova and
Karel Klima
The success of SITA applying Late Payment Charges
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Late payments continue to challenge businesses worldwide, impacting cash flow, customer relationships, and operational efficiency. In this session, SITA’s Alena Dvornicenko and Anna Mackova will share Apractical insights and lessons learned from implementing late payment charges across diverse markets. Discover the strategies, policies, and best practices SITA uses to mitigate risk, encourage timely payments, and maintain strong client relationships. This session offers a candid look at real-world experience and actionable takeaways for credit and collections professionals.
13:15
John Held
Accent Business
To Lead, Someone Has to Follow
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13:15
Joanna Miler
Cap Gemini
Why Shared Services Must Evolve or Be Replaced in the Age of Autonomous Finance
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13:50
Nicola Rowland
Reshape Finance Limited/Callisto Grand Head of Projects
Future-Proofing Finance: 5 Must-Have Strategies for Transformation
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Synopsis:
Finance transformation isn’t just about upgrading systems—it’s about reshaping processes, enhancing accuracy, and driving eficiency to future-proof financial operations. In this session, we’ll explore the five key pillars that make the dierence between success and struggle. From strategic alignment and data integrity to technology adoption, risk management, and change readiness, we’ll break down what it takes to transform finance into a powerhouse of innovation and agility. Expect actionable insights, real-world examples, and a roadmap to avoid common pitfalls.
13:50
Peter Kovacs
BP
Energy Under Pressure: Navigating Global Shocks and Shifts
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Peter Kovacs of BP examines the wide-ranging impact of global events on the energy sector. In addition to US tariffs and ongoing uncertainty in the Middle East, the session will explore other emerging geopolitical, economic, and regulatory challenges that are reshaping market dynamics. Attendees will gain insights into how energy companies are adapting strategies in response to an increasingly complex and volatile global landscape.
13:50
Olivier Theodore
Kenvue
From Collections to Confidence:
Reframing Invoice-to-Cash as a Decision Engine
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After one year back in an Invoice-to-Cash leadership role at Kenvue, this session reframes I2C from an execution function to a decision-quality engine. Drawing on EMEA alignment efforts and a year-end cash acceleration initiative, it explores how forecasting discipline, cross-functional ownership, and regional coherence drive cash predictability. The presentation shares practical lessons on using stretch ambition, accurate forecasting, and enterprise thinking to transform cash from a result into a strategic signal.”