Credit Matters XIV
The Callisto Multiverse

May 14-15, 2026

ENSANA HOTEL
Margaret Island , Budapest

16:00 to 18:00

10:00

Eszter Gabriel and Brad Morris
Welcome to the Callisto Credit Multiverse

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Eszter and Brad will reflect on Day 1, celebrate the award winners and set the scene for what’s to come

10:15

Romek Lubaczewski –
Global GBS Movements: Can CEE Reclaim Its Edge?

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Eszter and Brad will reflect on Day 1, celebrate the award winners and set the scene for what’s to come

10:45

The Future of GBS
Moderator Dan French Consider Solutions
Milan Benes Curium Pharma
James Nelson Computacenter
Zaneta Hlinkova Medtronic
Andras Kohl Tesco
Rahul Malhotra Epta International

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Join industry leaders for an insightful panel moderated by Dan French of Consider Solutions. Together, they will explore emerging trends, evolving operating models, and the role of innovation in shaping the next generation of Global Business Services. Expect real-world perspectives, practical strategies, and candid discussion on how GBS can deliver greater value in a rapidly changing business landscape.

11:15

Steve Fox and Dan French Consider Solutions
The Law of Leverage in O2C, “Shift Left” to Customer Master Data

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When “Cash is King”, the revenue cycle in any business needs to address the following objectives, beyond that of pure revenue;
Optimized Cash Forecasting
Effective Cash Collection
Overdue Debt Management and Dispute Management

We spend a lot of time, money and technology on improving DSO, but we should be very aware of the “law of leverage” to amplify effort and achieve these desired business outcomes more rapidly and efficiently.

When we “shift left” from our primary area of focus, we can see the opportunity.

This session will focus on the critical role of Customer Master Data (CMD) in an effective O2C and Collections process.

Even more importantly, we will share specific CMD strategies and tactics to accelerate the “Big 3” objectives above and optimise DSO.

And, if we are looking to exploit any AI capabilities, we had better focus on Customer Master Data now!

11:45

Lunch

Explore the Multiverse

13:15

Dr Ali Rezaei Yazdi
Enterprise AI Academy.
AI from the inside

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Why do so many AI projects fail to deliver real value? In his talk Ali will draw on years of hands-on experience leading AI and ML development in the fintech sector to reveal the hidden complexities behind successful AI adoption.

From bridging the gap between technology and user needs to aligning solutions with business objectives. In this session, we discover how to navigate organisational challenges, avoid common pitfalls, and ensure AI delivers on its promise to customers and the business.

 

13:15

John Held Accent Business
To Lead, Someone Has to Follow

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In the last few decades, there has been a growing focus on Credit / O2C leadership. The elephant in the room, however, is the fact that leaders, by definition, are people others follow. So, what should these “followers” look like…? That is the question….

13:15

TBC

13:50

Nicola Rowland
Reshape Finance Limited/Callisto Grand Head of Projects
Future-Proofing Finance: 5 Must-Have Strategies for Transformation

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Synopsis:
Finance transformation isn’t just about upgrading systems—it’s about reshaping processes, enhancing accuracy, and driving eficiency to future-proof financial operations. In this session, we’ll explore the five key pillars that make the di􏰀erence between success and struggle. From strategic alignment and data integrity to technology adoption, risk management, and change readiness, we’ll break down what it takes to transform finance into a powerhouse of innovation and agility. Expect actionable insights, real-world examples, and a roadmap to avoid common pitfalls.

13:50

Peter Kovacs BP
Energy Under Pressure: Navigating Global Shocks and Shifts

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Peter Kovacs of BP examines the wide-ranging impact of global events on the energy sector. In addition to US tariffs and ongoing uncertainty in the Middle East, the session will explore other emerging geopolitical, economic, and regulatory challenges that are reshaping market dynamics. Attendees will gain insights into how energy companies are adapting strategies in response to an increasingly complex and volatile global landscape.

13:50

TBC

14:25

Alena Dvornicenko The success of SITA applying Late Payment Charges

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Late payments continue to challenge businesses worldwide, impacting cash flow, customer relationships, and operational efficiency. In this session, SITA’s Alena Dvornicenko and Anna Mackova will share Apractical insights and lessons learned from implementing late payment charges across diverse markets. Discover the strategies, policies, and best practices SITA uses to mitigate risk, encourage timely payments, and maintain strong client relationships. This session offers a candid look at real-world experience and actionable takeaways for credit and collections professionals.

14:25

Jason Pratt –
Revvity

14:25

Gabor Wolf Computacenter Way to World Class

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The presentation begins with an introduction to Computacenter, highlighting its role as a leading independent technology partner for businesses.
Next, the presentation introduces Gabor Wolf, the Finance Team Leader for Account Receivables at Computacenter.
The presentation then defines what it means to be “world class,” referencing Hacket benchmarks and discussing the starting point of the project, including legacy issues and challenges faced by different parts of the business.

The core of the presentation focuses on the four pillars of the vision and mission to achieve the goal. These pillars include:

Great People: Emphasizing internal promotions, portfolio workload analyses, and the importance of understanding and supporting each other. It highlights the team’s low attrition rate and community work.

Collaborative Relationships: Discussing proactive measures, standardizing approaches, roles, responsibilities, and service levels. It also mentions the education work done with stakeholders.

Digital Enablement: Highlighting value-added work, projects like Clearwater and e-billing mandate, and the use of visualization and user-friendly reports.

Operational Excellence: Focusing on LEAN 6 sigma methodologies, automation projects, and proactive chasing

15:00

Refreshment Break

15:15

The Future of GBS
Moderator Dan French Consider Solutions
Milan Benes Curium Pharma
James Nelson Computacenter
Zaneta Hlinkova Medtronic
Andras Kohl Tesco
Rahul Malhotra Epta International

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Join industry leaders from Curium Pharma, Computacenter, Medtronic, and Tesco for an insightful panel moderated by Dan French of Consider Solutions. Together, they will explore emerging trends, evolving operating models, and the role of innovation in shaping the next generation of Global Business Services. Expect real-world perspectives, practical strategies, and candid discussion on how GBS can deliver greater value in a rapidly changing business landscape.

15:45

Sponsors Prize Draw

16:15

Credit Matters XIV Reflection and Close