CREDIT MATTERS XIV
Reframing Credit Control
08:15
Registration
09:00
Mark Harrison and the Callisto Team
Welcome to Reframing Credit Control and Laughter
Yoga with Tomasz Gniadek
READ MORE
Get ready to be inspired as we set the tone for an engaging and enriching experience.
We’ll start by lifting spirits and energizing the room with a short session of laughter yoga—because great ideas flow best when we feel good!
Join us as we embark on a voyage of insight, collaboration, and inspiration in the world of credit.
09:15
The Future is now! The world premiere :
Callisto and AI are shaping the future of Talent Development
READ MORE
Experience the transformative power of the Callisto philosophy as our founder shares his life and business voyage .
Immerse yourself in a unique blend of inspiration and introspection.
Prepare to be moved, uplifted, and challenged by his thought-provoking observations challenging budgets , EBITDA , AI and tech projects , ghosting and much more!!
10:00
Invoice mandates –
The biggest global challenge and opportunity in O2C barely mentioned !!
Moderator Tom Dobis
Panellists:
Radovan Korec Iqvia
Christiaan van der Valk Sovos
READ MORE
Invoice Mandates, ViDA & VAT Portals: A Global Wake-Up Call for Credit and O2C Teams
Invoice mandates and digital VAT reporting (ViDA) are no longer future concerns—they are unfolding now. VAT portals are rapidly becoming a global standard, reshaping how companies issue, report, and track invoices.
These developments should be top-of-mind for every Credit and Order-to-Cash (O2C) team—right alongside AI. The changes are sweeping, complex, and coming fast.
Is your organisation ready? Do you know the latest mandates, timelines, and regional requirements?
Join us to get up to speed and stay ahead of the curve.
10:30
Refreshment Break
Reshaping Credit Control
11:00
Yalda Bayat
Case Study
My DSO Manager
11:00
Jason Pratt
Post-Divestiture Finance Transformation: Stabilizing and
Scaling Global Credit & Collections –
The Revvity experience
READ MORE
Jason Pratt explains how post the divestiture from PerkinElmer, Revvity has focused on stabilising and transforming the global credit & collection function across a complex, multi-business environment while building a capable, engaged, and inclusive team.
Progress includes stronger governance, increased standardisation, improved cross-functional alignment and clearer ownership. Despite ongoing complexity, continued investment in talent, collaboration, and ways of working has established strong foundations for a scalable, value-driven operation aligned with Revvity’s long-term strategic priorities.
11:00
CLIENT CASE STUDY
ATRADIUS COLLECTIONS
11:35
Raghavendra Shankar Emagia
Krystian Bestry Adaptive AI and Order to Cash…
The art of the possible
READ MORE
Our session will start with an in-depth look at how AI is changing some of the core activities in the Order-to-Cash domain.
This includes what are some of the new capabilities that AI — particularly Agentic AI solutions for Order-to-Cash functions — brings and what managers in this space should consider as transformation possibilities behind AI enablement.
We will cover an overview of the tools that are today available (in reality) and some that are coming down the road in the future. Lastly, we will take a look at traditional metrics and some other non-traditional metrics and new ways of measuring performance with an AI enabled Order-to-Cash process.
s.
11:35
Transforming Talent and Performance Through the Callisto Grand Academy Moderator Brad Morris
Mira Radulova Coca-Cola
Europacific Partners
Velga Priede RS Components
Patrycja Duraj Aptiv
READ MORE
Join Mira, Velga and Patrycja as they share firsthand insights into their experience with the Callisto Grand Academy and the impact of the Callisto Grand Certificate in Operational Excellence — a professional qualification designed to drive measurable results.
Learn how this program has significantly improved talent retention,boosted business-critical KPIs, and empowered teams through continuous learning.
Discover the benefits of 24/7 access to a diverse and evolving library of learning materials, and experience how interactive, informative, and engaging workshops have earned the Academy an exceptionally high approval rating.
Whether you’re focused on professional development, team performance, or strategic outcomes, this session will offer practical examples of what excellence in learning and development looks like.
11:35
Navigating the S4/Hana implementation
What it means for Credit / O2C professionals
Irina Hoffmann IFF
READ MORE
Join us for an essential session at Credit Matters XIV exploring the business-critical impact of transitioning to SAP S/4HANA. As organizations modernize their ERP systems, credit and order-to-cash professionals must understand the profound implications on processes, data, risk controls, and automation.
This session brings Irina’s experience representing the finance, IT, and transformation teams to unpack the real-world challenges, strategic opportunities, and lessons learned.
Whether you’re already planning your migration or still exploring options, this discussion will provide actionable insights to future-proof your function and elevate your role in driving enterprise-wide value.
Don’t miss it!
12:10
Alex Murguet Serrala Sebastien Grand Computacenter
A Cash Application success story
12:10
Rafal Duda
Smith and Nephew
12:10
TBC
12:40
Stop Chasing Cash The LKQ Case Benjamin Alkemade Twikey
12:40
Sovos and Iqvia
Navigating the Future of
E-Invoicing and VAT Compliance
Radovan Korec Iqvia
Christiaan van der Valk Sovos
READ MORE
Businesses are at a critical intersection of digital transformation and regulatory pressure, as eInvoicing mandates, ViDA, and the rise of VAT eReporting become global standards – set to reshape Credit and Order-to-Cash (O2C) operations across all sectors.
This panel will discuss key considerations in tackling compliance projects, from master data quality and process harmonization, to ownership, stakeholder alignment and cross-functional collaboration.
Is your organization up to date with requirements and prepared for the rollout?
12:40
Charles Mayhew
Global Credit Recoveries and Agnes Szerencses
Thermo Fisher
Leveraging Global Partnerships for Effective Credit Recovery
READ MORE
In today’s globalised economy, effective credit control and debt recovery are vital to maintaining healthy cash flow and business resilience. Strategic international partnerships play a critical role in enhancing operational efficiency and mitigating financial risk across borders.
This session, led by Global Credit Recoveries (GCR), will explore:
* The importance of global collaboration in credit referencing and debt recovery
* Strategies for optimising the Order to Cash (O2C) cycle through cross-border partnerships
* How to recover funds internationally while preserving valuable commercial relationships
Attendees will gain insights into building a robust global credit management framework that balances efficiency with long-term relationship management.
13:10
LUNCH
14:10
The Great Tech Debate
Moderator: Steve Fox Consider Solutions
TBC Emagia
Arthur Helles My DSOManager
Martin Neilsen Mega AI
Nils Strachanowski Serrala
Dominique Adriansens Twikey
READ MORE
Experience unparalleled insights at Credit Matters with our diverse panel of industry leaders discussing current and future trends.
Only at Credit Matters will you witness a group of tech service providers , usually competitors come together and share their experiences for the greater good of the Credit Industry
14:50
Strategic and Commercial Opportunities from CircularBusiness Models
Ian Robertson
Invigors
15:20
Invigors Cyber Security
Francois Roth
15:50
Refreshment Break
16:20
Table Tennis with Castro
Janos Horvat fireside with Mark Harrison
READ MORE
How does a humble Hungarian journalist end up playing table tennis with Fidel Castro at the height of his power – and then go on to found a television station, serve as an ambassador, become a lecturer, and today entertain audiences as a TV poker commentator?
In this intimate fireside chat, János reflects on an extraordinary life shaped by curiosity, courage, and saying “yes” when opportunity knocks. Through remarkable first-hand stories — some improbable, others unforgettable — he shares lessons learned from entrepreneurship, diplomacy, media, and reinvention across decades.
By turns insightful, humorous and deeply human, this session is a celebration of determination, luck, and the unexpected paths a life well lived can take.
A fireside chat not to be missed.
16:50
Richard Cogswell
Mastering Networking: It’s Not Who You Know. It’s Who Knows What You Know
Networking as the Leadership and Life skill Credit Professionals Can’t Afford to Ignore.
READ MORE
Credit and O2C professionals rarely describe themselves as networkers, yet their effectiveness depends on influence, alignment, and trust. In an era of AI, automation and increasing role disruption, technical competence alone is no longer enough.
This keynote reframes networking not as social activity, but as a life skill which delivers leadership and commercial advantage. Strong professional networks accelerate dispute resolution, improve GTM alignment, surface risk earlier, and enable influence without authority.
More importantly, they create visibility, ensuring others understand not just your title, but your delivered value.
Because in today’s market, performance keeps you employed, relationships create future opportunity.
17:30
Day 2 Review – Credit Matters XIV
READ MORE
After a full day of insights, best-practice sharing, and lively discussions, we pause to reflect on what we’ve learned and the new connections we’ve made across the O2C and Credit community. With ideas buzzing and inspiration high, we now turn our attention to the Gala Evening — a chance to celebrate achievements, friendships, and the spirit of collaboration that makes Credit Matters truly unique.
19:30 to Late
Gala Evening
Awards
Entertainment
Buffet Dinner
Dancing
READ MORE
Gala Evening at Credit Matters XIV is the pinnacle of the conference – a high-energy celebration of excellence, connection, and achievement.
The evening features the prestigious Credit Matters Awards, recognising outstanding operational performance and innovation across the credit industry.
Guests will enjoy a delicious buffet dinner, complemented by a selection of Hungarian wines, in an elegant atmosphere of celebration.
Entertainment and dancing go on late into the night, creating the perfect setting to toast success and honour the industry’s best.
Unforgettable and unmissable.
Attire: Black tie for gentlemen and formal evening wear for ladies.