Credit Matters XIV
The Callisto Multiverse
OCTOBER 9-10, 2025
ENSANA HOTEL
Margaret Island , Budapest
10:00 to 16:15
DAY 2
08:30 – 09:45
Credit Executive and Influencers Forum
Invitation Only
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Exclusively for Credit Leaders, the Callisto Grand Executive Forum is the pinnacle of our mission to unite the global credit community. Our esteemed executives will engage in candid discussions, addressing industry challenges, solutions, and barriers.
Together, we forge a path forward in this dynamic landscape, fostering collaboration and innovation.
10:00
Welcome to Callisto Credit Multiverse
Eszter Gabriel and Brad Morris
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Eszter and Brad will reflect on Day 1, celebrate the award winners and set the scene for what’s to come
10:15
Fireside with Adela Schicker
In discussion with Mark Harrison
Neurodiversity in Business
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In this interview with Mark Harrison , Adela will discuss the importance of neurodiversity – the natural variation in how people think, process information and experience the world. Guaranteed to be highly entertaining and a must for everyone.
11:15
Steve Fox and Dan French Consider
Solutions The Law of Leverage in O2C, “Shift Left” to Customer Master Data
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When “Cash is King”, the revenue cycle in any business needs to address the following objectives, beyond that of pure revenue; Optimized Cash Forecasting Effective Cash CollectionOverdue Debt Management and Dispute Management
We spend a lot of time, money and technology on improving DSO, but we should be very aware of the “law of leverage” to amplify effort and achieve these desired business outcomes more rapidly and efficiently.
When we “shift left” from our primary area of focus, we can see the opportunity.
This session will focus on the critical role of Customer Master Data (CMD) in an effective O2C and Collections process.
Even more importantly, we will share specific CMD strategies and tactics to accelerate the “Big 3” objectives above and optimise DSO. And, if we are looking to exploit any AI capabilities, we had better focus on Customer Master Data now!
11:45
LUNCH
EXPLORE THE MULTIVERSE
13:15
Peter Kovacs
BP
13:15
Nicola Rowland
Reshape Finance Limited/Callisto Grand Head of Projects
Future-Proofing Finance: 5 Must-Have Strategies for Transformation
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Finance transformation isn’t just about upgrading systems—it’s about reshaping processes, enhancing accuracy, and driving eficiency to future-proof financial operations. In this session, we’ll explore the five key pillars that make the difference between success and struggle. From strategic alignment and data integrity to technology adoption, risk management, and change readiness, we’ll break down what it takes to transform finance into a powerhouse of innovation and agility. Expect actionable insights, real-world examples, and a roadmap to avoid common pitfalls.
13:15
TBC
13:50
John Held
Accent Business To Lead, Someone Has to Follow
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In the last few decades, there has been a growing focus on Credit / O2C leadership. The elephant in the room, however, is the fact that leaders, by definition, are people others follow. So, what should these “followers” look like…?
That is the question….
13:50
Rafal Duda
The Smith & Nephew 12 point plan and how it improved O2C KPI’s
13:50
Joanna Miler
Why Shared Services Must Evolve or Be Replaced in the Age of Autonomous Finance
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AI is automating the heart of O2C, from collections and dispute handling to proactive risk signals. The SSC model needs to shift from transaction factory to intelligence hub or risk becoming obsolete. This session challenges legacy playbooks and outlines a path for leaders ready to lead overdue prevention with AI orchestration.
14:25
Moderator Brad Morris
Mira Radulova Coca-Cola Europacific Partners
Velga Priede RS Components Transforming Talent and Performance Through the Callisto Grand Academy
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Join Mira, Velga, and fellow professionals as they share firsthand insights into their experience with the Callisto Grand Academy and the impact of the Callisto Grand Certificate in Operational Excellence — a professional qualification designed to drive measurable results. Learn how this program has significantly improved talent retention,boosted business-critical KPIs, and empowered teams through continuous learning.
Discover the benefits of 24/7 access to a diverse and evolving library of learning materials, and experience how interactive, informative, and engaging workshops have earned the Academy an exceptionally high approval rating.
Whether you’re focused on professional development, team performance, or strategic outcomes, this session will offer practical examples of what excellence in learning and development looks like.
14:25
TBC
14:25
Alena Dvornicenko
The success of SITA applying Late Payment Charges
REFRESHMENT BREAK
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Join us for The Callisto Grand Quiz Part 1, an exciting new feature at Credit Matters. Test your knowledge of partners, Callisto Grand, and business abbreviations. Compete for a prize announced at the Awards evening.
Participation in both sessions on Day 1 and Day 2 is required.
15:00
The Future of GBS
Moderator: Dan French Consider Solutions
Milan Benes Curium Pharma
Ahmed Ismail Sanofi
James Nelson Computacenter
Other panellists TBC
15:45
SPONSORS PRIZE DRAW
16:00
Credit Matters XIV Reflection and Close