Credit Matters XIV
The Callisto Multiverse

Eszter and Brad will reflect on Day 1, celebrate the award winners and set the scene for what’s to come

What if the key to building smarter, stronger teams is embracing how different we all really are?

Join us for a bold and energizing fireside chat with Adela Schicker and Eefje van Craen, moderated by Mark Harrison, as they dive headfirst into the power of Neurodiversity and Inclusion in today’s workplace.

We’re all wired differently—and that’s not just okay, it’s essential. This conversation will explore how recognizing and celebrating cognitive diversity can spark innovation, strengthen communities, and drive real business results. Expect practical insights, mindset shifts, and a fresh take on why belonging isn’t just good ethics—it’s smart strategy.

Our speakers don’t sugarcoat. They say what needs to be said—with honesty, energy, and humour.

Come for the truth bombs, stay for the inspiration.

This is inclusion like you haven’t heard it before.

When “Cash is King”, the revenue cycle in any business needs to address the following objectives, beyond that of pure revenue; Optimized Cash Forecasting Effective Cash CollectionOverdue Debt Management and Dispute Management

We spend a lot of time, money and technology on improving DSO, but we should be very aware of the “law of leverage” to amplify effort and achieve these desired business outcomes more rapidly and efficiently.
When we “shift left” from our primary area of focus, we can see the opportunity.
This session will focus on the critical role of Customer Master Data (CMD) in an effective O2C and Collections process.
Even more importantly, we will share specific CMD strategies and tactics to accelerate the “Big 3” objectives above and optimise DSO. And, if we are looking to exploit any AI capabilities, we had better focus on Customer Master Data now!

Breaking Down Silos the Aptiv Way

This presentation explores how Aptiv transformed its OTC operations by dismantling functional silos and fostering cross-team collaboration. Through targeted initiatives in contract admin, billing, credit limit, collections, disputes, and cash application, the team achieved measurable improvements in process efficiency, visibility, and employee empowerment. Highlights include the use of dashboards, joint workshops, process improvements and proactive E2E issue resolution strategies that led to sustained reductions in unapplied cash, past due, invoice accuracy and price discrepancies. The presentation offers practical insights and key takeaways for driving scalable change and building a more integrated, agile OTC function.

AI is automating the heart of O2C, from collections and dispute handling to proactive risk signals. The SSC model needs to shift from transaction factory to intelligence hub or risk becoming obsolete. This session challenges legacy playbooks and outlines a path for leaders ready to lead overdue prevention with AI orchestration.

The presentation begins with an introduction to Computacenter, highlighting its role as a leading independent technology partner for businesses.

Next, the presentation introduces Gabor Wolf, the Finance Team Leader for Account Receivables at Computacenter.

The presentation then defines what it means to be “world class,” referencing Hacket benchmarks and discussing the starting point of the project, including legacy issues and challenges faced by different parts of the business.

The core of the presentation focuses on the four pillars of the vision and mission to achieve the goal. These pillars include:

Great People: Emphasizing internal promotions, portfolio workload analyses, and the importance of understanding and supporting each other. It highlights the team’s low attrition rate and community work.

Collaborative Relationships: Discussing proactive measures, standardizing approaches, roles, responsibilities, and service levels. It also mentions the education work done with stakeholders.

Digital Enablement: Highlighting value-added work, projects like Clearwater and e-billing mandate, and the use of visualization and user-friendly reports.

Operational Excellence: Focusing on LEAN 6 sigma methodologies, automation projects, and proactive chasing

Join us for The Callisto Grand Quiz Part 1, an exciting new feature at Credit Matters. Test your knowledge of partners, Callisto Grand, and business abbreviations. Compete for a prize announced at the Awards evening. 
Participation in both sessions on Day 1 and Day 2 is required.

Join industry leaders from Curium Pharma, Computacenter, Medtronic, and Tesco for an insightful panel moderated by Dan French of Consider Solutions. Together, they will explore emerging trends, evolving operating models, and the role of innovation in shaping the next generation of Global Business Services. Expect real-world perspectives, practical strategies, and candid discussion on how GBS can deliver greater value in a rapidly changing business landscape.