Spicy AI

 Welcome to the Spicy AI Podcast — Ctrl-Alt-Disrupt.

This isn’t your typical AI chatter. We’re diving headfirst into the messy, fascinating world of AI in credit and Order-to-Cash —
where leaders are juggling real risks, real opportunities, and real tough calls.

We’re here to ask the spicy questions others dodge: slicing through the hype, poking holes in assumptions, and spotlighting
where AI actually helps… and where it can go badly wrong.

Think of us as the Statler & Waldorf of the O2C tech world — critical, unafraid to highlight the negatives,
because exposing the pitfalls is the only way to make sure they’re avoided.

Our goal? To ensure the credit world is not just part of the AI future, but leading it with clarity, courage, and credibility.

So buckle up — because this podcast has bite, brains, and yes… its very own Scoville rating.

Spicy AI Podcast-Episode 1
Co-Pilot

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Microsoft Copilot – Hype, Help, or Headache?
In this spicy episode of Ctrl-Alt-Disrupt, Mark Harrison and Joanna Miler dive into Microsoft Copilot — the AI-powered assistant built into Microsoft 365. We cut through the vendor hype to ask tough questions: Is Copilot truly boosting productivity, or just shifting the chaos? Can it be trusted with security, priorities, and compliance? Or is it being misused as an unsupervised digital intern?
Expect sharp debate, real-world takeaways, and a few laughs as we explore where Copilot delivers value, where it falls short, and what leaders must do to make AI work in practice.

Spicy AI Podcast Episode 2
Volume Bias

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In this episode, Mark Harrison and Joanna Miler turn up the heat on Volume Bias in AI — that sneaky ingredient that can overpower the whole dish if you’re not careful. We’re serving up sizzling questions like: Is bigger data always better, or can it leave your model over-salted? How does “too much of one thing” skew results in credit, collections, and customer treatment? Should governance frameworks include a taste test for volume bias? What signs show your AI is running too hot on one flavor of data? And what’s the secret recipe to balance the mix — rebalancing, weighting, maybe a dash of synthetic data? This isn’t your average AI podcast. It’s bold, it’s sharp, and it comes with a Scoville rating.

 

Spicy AI Podcast Episode 2 
DATA MESH

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In this episode, we break down what Data Mesh really is — and what it means for Credit and O2C leaders. From risk data ownership to faster insights for collections, we explore how this approach could reshape the way finance teams manage and use data.