Welcome to the Callisto Multiverse
20th March, 2025
University of West London
St Mary’s Rd, London W5 5RF, United Kingdom
09:00 to 20:00









08:30
Registration
WESTON HALL
09:00
Eszter Gabriel & Mark Harrison
Welcome to the Callisto Multiverse
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Get ready to be captivated as Eszter sets the stage with a heartfelt welcome to The Callisto Credit Multiverse. Her warm embrace sets the tone for an enriching experience ahead. Join us as we embark on a voyage of insight, collaboration, and inspiration in the world of credit.
Experience the transformative power of the Callisto philosophy as our founder shares his life and business voyage.
Immerse yourself in a unique blend of inspiration and introspection.
Prepare to be moved, uplifted, and challenged by his thought-provoking voice.
09:30
Amelia Au-Yeung
The UWL Business School & Callisto Research Project
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UWL Business School and Callisto are collaborating on a detailed research project .
We are super excited to introduce the project scope and progress to date.
09:45
Interviewer Mark Harrison
Fireside discussion with Claude Littner
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UWL Business School and Callisto are collaborating on a detailed research project.
We are super excited to introduce the project scope and progress to date.
10:45
Refreshment Break
EXPLORING THE CALLISTO MULTIVERSE
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Welcome aboard an interstellar expedition through the Callisto Multiverse, where the endless galaxy of credit modules shines with excitement and opportunity.
Prepare to be transported to all corners of the Credit Multiverse, bringing together essential data, cutting-edge information, and immersive experiences, expanding your perspective and fueling your curiosity.
WESTON HALL
TECHNOLOGY STREAM
ROOM 1
MULTI STREAM
ROOM 2
MULTI STREAM
11:15
Martin Nielsen & Neil Everstead
MEGA AI Case Study
Unlock AI-driven solutions to transform your credit & collections strategy
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Gain practical insights from industry leaders as they explore how AI-driven automation empowers businesses to overcome challenges in credit and collections management. Learn how advanced technologies can optimize operations, deliver seamless customer experiences, and unlock hidden opportunities.
Key topics we’ll cover:
✔️How AI Voice Agents are transforming credit and collections
✔️Streamlining order-to-cash processes with MEGA’s technology
✔️Enhancing customer experiences through automation
✔️Leveraging AI to balance compliance and cash flow optimization
✔️Strategic insights from real-world use cases
11:15
Brad Morris
KYC & AML – The basics and why it matters
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Knowing who your business is dealing with is key to any engagement.
But KYC is more than the necessary regulatory checks. SO let’s look beyond the basics such as checking ownership and guarding your reputation, and see how KYC can also be turned into an enhancement for credit assessment.
11:15
Konstantinos Lekkas &
Zeshan Ghulam
Quadient Case Study
Digital Transformation in AR: Optimising Cash Flow & Business Growth
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Optimizely’s Konstantinos Lekkas and Quadient’s Zeshan Ghulam, will discuss how Optimizely successfully implemented Quadient Accounts Receivable software to drive digital transformation, streamline cash flow management, and support business growth. This presentation will highlight the challenges faced, the solution implemented, and the impact of improved AR operations on efficiency, collaboration, and financial performance.
11:45
Giovanny Pinto
HighRadius Case Study
AI in Action: How Industry Leaders Are Unlocking Millions in O2C
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AI isn’t the future—it’s happening now. The best in class are already turning AI into tangible wins, proving that automation isn’t just about efficiency—it’s about unlocking millions.
Credit: CP Chem onboards customers in 5 minutes and has zero bad debt for four years.
Collections & Cash App: Konica Minolta reduced their DSO and unlocked $30M in working capital.
Deductions: Danone NA recovers $20M annually, Coca-Cola Bottlers $13M using AI.
E-Payments: Red Bull moved mom-and-pop stores to digital, making prepaid the norm.
This session isn’t about AI theory—it’s about what’s already working. If AI is delivering millions for industry leaders, can you afford to wait?
11:45
Dylan Rushe & Krzysztof Nagaba-Poniatowski
PerkinElmer + Stuut:
Using AI Agents to Transform Collections
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This session will cover PerkinElmer’s voyage using Stuut’s AI Agents to transform their collections operation by enabling a scalable, personalized customer experience while helping their team prioritize critical issues.
11:45
Heather Leverton
Martin Kirby , Mark Harrison
4D Contact The impact of escalation:
The role of third-party debt collection in the receivables cycle
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Often maligned and misunderstood, third-party debt collection plays a critical role in the receivables cycle. Without an escalation point a business will inevitably experience a downturn in those key metrics of DSO and BDA.
Yet many businesses still wrestle with making the decision to outsourced debt collection support. This session takes a look at some of the perceived barriers to third-party escalation and shares case studies from two businesses who made the decision to add third-party debt collection into their receivables process.
12:15

The HighRadius Lunch Hour
WESTON HALL
TECHNOLOGY STREAM
ROOM 1
MULTI STREAM
ROOM 2
THE ACCOUNTS PAYABLE STREAM
13:30
Dan French
Customer to Cash Transformation: Earning the GPO “Seat at the Table”
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“End-to-End” business process transformation is on every leadership agenda.
There are high expectations and aspirations on the “Global Process Owner” role as part of this.Sharing best practices with interactive discussions and exercises, this session will explore some of the opportunities and challenges in earning your “seat at the table” of Transformation.
We will discuss practical models and tools to enhance end-to-end process understanding, innovation and transformation opportunities.
“End to end” process context
The Customer to Cash perspective
“Shift Left” thinking & behaviours
Customer experience
WIIFM
Engaging and Driving value for the stakeholder “coalition”
13:30
John Held
Putting the Human
Back in AI
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There are already many “horror stories” regarding people who blindly used AI. In this talk, you’ll learn about how you can use AI for writing emails, while still keeping your hand on the pulse of the correspondence and make sure it has a “human touch.”
13:30
Jamie Radford
AP The Mirror
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Enhancing P2P and O2C collaboration is key to driving efficiency, improving cash flow, and strengthening relationships. This presentation highlights shared challenges, overlapping areas, and the power of digital transformation. By breaking down silos and embracing end-to-end ownership, finance teams can optimize processes, align goals, and create lasting business impact
14:00
Tom Dobis
Emagia Case Study AI and Order to Cash… The art of the possible.
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Our session will start with an in-depth look at how AI is changing some of the core activities in the Order-to-Cash domain. What are some of the new capabilities that AI brings and what managers in this space should considering as transformation possibilities behind AI enablement. We will cover an overview of the tools that are today available (in reality) and some that are coming down the road in the future. Lastly, we will take a look at traditional metrics and some other non-traditional metrics and new ways of measuring performance with an AI enabled Order-to-Cash process.
14:00
Mark Harrison & Declan Flood
The value of education in Credit
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Keeping up with current trends is not enough for the successful credit manager. You need to always be one step ahead. Education in credit needs to be practical, results focused and exploring the potential scope of a vibrant, commercial and profit focused function. Declan and Mark will explore these topics and more.
14:00
Cameron Keenan
Streamlining your Accounts Payable with Automation Tools Quadient
Accounts Payable
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In this presentation, Cameron will explore how automation tools can revolutionise your Accounts Payable (AP) processes, improving efficiency, reducing errors, and saving time. Attendees will learn how to streamline invoice processing, manage approvals, and enhance financial reporting through the latest technology.
14:30
Chris Warburton
The Credit and Collections
EcoSystem – transferable processes, technology, best practice and skills
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With increasing workloads, cost pressures and demands nearly all of us are being asked to do more these days, being speaking with customers, working accounts or optimising the process, it keeps us busy and hyper focused on what we need get done… and often day by day. However the world of Credit and Collections is often larger than just one process, just one product, just one industry; it is also important to understand wider business dynamics and linkages across a business … and by watching, listening and leveraging best practice from elsewhere you can often find new ideas for improvement and opportunities for growth.
Chris Warburton has a background in both Consumer and Business Credit and Collections, in Financial Services and Utilities, across multiple markets. He will explore some of the wider business dynamics and trends in Credit and Collections, illustrating how think about these concepts, why they are transferrable and how to link them together to create opportunities for you and your business.
14:30
Tony Mulvahil and Yianni Doumenis
From Attrition to Retention:
Decoding Workforce Stability CLBS Knowledge Exchange Case Study
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Knowledge Exchange is the title given to activities where businesses and Universities work together to create tangible benefits for businesses. This can be at the start of the description as the project which Mark has created is leveraging our Knowledge Exchange capabilities.
14:30
Susie West
ViDA Looms Large:
What to Consider in AR
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VAT in a Digital Age is lighting a fire under e-invoicing plans across Europe. We now have urgency to seriously modernize AP and AR.
This session examines the timeline, and key implications of ViDA. You’ll walk away with a deeper understanding of:
How companies need to plan for ViDA
Considerations in choosing a provider
How to avoid disaster
15:00
Refreshment Break
15:15
Nicki Kinton
Mind the Gap: Understanding Small Business Payment Challenges
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Nicki explores the scale of late payment issues for small businesses, highlighting the challenges they face and the widespread impact on operations, local economies, and mental health. She’ll delve into the root causes, barriers to timely payment, and the long-term consequences for business stability, growth, and financial resilience.
15:45
Siobhan Rigott & Anne Morgan-Smith
Hackett’s Customer-to-Cash Solution Provider Digital World Class Matrix™ Highlights
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With in-depth process knowledge and an understanding of what it takes to become Digital World Class®, Hackett measure the degree to which vendors help companies generate return on investment and achieve better business outcomes. Within this session Siobhan Riggott (Customer-to-Cash and Global Business Services Advisor, The Hackett Group) will share the highlights of Hackett’s analysis and ranking of leading customer-to-cash (C2C) solution providers including how the leading solution providers deliver greater value and breadth of capabilities at the same time as high levels of customer satisfaction.
16:30
The Great Tech Debate
Moderator: Dan French Consider Solutions
Giovanny Pinto HighRadius
Zeshan Ghulam Quadient
Martin Neilsen Mega AI
Tom Dobis Emagia
Dylan Rushe Stuut
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The Tech Debate is an eagerly anticipated highlight bringing together leaders in the Credit tech space.
Our speakers will explore :
Connecting receivables software within your technology eco-system to drive automation and how to harness AI
Cross functional teams to remove silos and improve operations
Customer engagement – invoice portals and customer self-service
17:15
The Callisto Quiz
Sponsors Prize Draw
Reflections
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As the inaugural **Callisto Multiverse** draws to a close, we’re ending on a high note!
First up, the **ultimate quiz**—who will claim the coveted **Credit Crown**?
Next, our **sponsor giveaways**—a chance for lucky guests to take home premium prizes, including **AirPods** and **Bluetooth speakers**.
Finally, we’ll reflect on an incredible day of insights and innovation while looking ahead to an exciting future.
Don’t miss this unforgettable finale!
FREDDIE’S BAR
18:00 TO 20:00

Mega AI Happy Hours
Unwind and Connect
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As we celebrate our valued partnership and look towards the future ,MEGA AI
invites all *Credit Multiverse* attendees to join us for a special MEGA Happy Hour.
So special , it is two hours!!
This is the perfect opportunity to connect with fellow professionals, meet new friends and reconnect with familiar faces.