Welcome to the Callisto Multiverse
20th March, 2025
09:00 to 20:00
09:00
Registration
WESTON HALL
09:30
Welcome to the Callisto Multiverse
Eszter Gabriel & Mark Harrison
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Get ready to be captivated as Eszter sets the stage with a heartfelt welcome to The Callisto Credit Multiverse. Her warm embrace sets the tone for an enriching experience ahead. Join us as we embark on a voyage of insight, collaboration, and inspiration in the world of credit.
Experience the transformative power of the Callisto philosophy as our founder shares his life and business voyage .
Immerse yourself in a unique blend of inspiration and introspection.
Prepare to be moved, uplifted, and challenged by his thought-provoking voice.
10:00
The UWL Business School and Callisto Research Project
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UWL Business School and Callisto are collaborating on a detailed research project .
We are super excited to introduce the project scope and progress to date.
10:45
Claude Littner
11:45
Refreshment Break
EXPLORING THE CALLISTO MULTIVERSE
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Welcome aboard an interstellar expedition through the Callisto Multiverse, where the endless galaxy of credit modules shines with excitement and opportunity.
Prepare to be transported to all corners of the Credit Multiverse, bringing together essential data, cutting-edge information, and immersive experiences, expanding your perspective and fueling your curiosity.
WESTON HALL
TECHNOLOGY STREAM
ROOM 1
MULTI STREAM
12:15
MEGA AI Case study
12:15
Brad Morris
KYC & AML
12:15
Stuut
Case Study
12:45
Emagia
Case Study
12:45
Laszlo Rab Talent Development: The Callisto Credit/O2C Competency Framework
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This session will explore and discuss what is required to build a sustainable team through Continuing Professional Development , qualifications, workshops and much more.
A must for all striving for team and individual success
12:45
4D Contact
Case Study
13:15
HIGHRADIUS Case study
13:15
UWL Bridging the gap between university and the workplace
13:15
Atradius
Case Study
13:45
The HighRadius Lunch Hour
WESTON HALL
TECHNOLOGY STREAM
ROOM 1
MULTI STREAM
ROOM 2
MULTI STREAM
14:45
Dan French Customer to Cash Transformation: Earning the GPO “Seat at the Table”
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“End-to-End” business process transformation is on every leadership agenda.
There are high expectations and aspirations on the “Global Process Owner” role as part of this.Sharing best practices with interactive discussions and exercises, this session will explore some of the opportunities and challenges in earning your “seat at the table” of Transformation.
We will discuss practical models and tools to enhance end-to-end process understanding, innovation and transformation opportunities.
“End to end” process context
The Customer to Cash perspective
“Shift Left” thinking & behaviours
Customer experience
WIIFM
Engaging and Driving value for the stakeholder “coalition”
14:45
John Held
Putting the Human
Back in AI
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There are already many “horror stories” regarding people who blindly used AI. In this talk, you’ll learn about how you can use AI for writing emails, while still keeping your hand on the pulse of the correspondence and make sure it has a “human touch.”
14:45
TBC
15:15
QUADIENT Case Study
15:15
Mark Harrison & Declan Flood
The value of education in Credit
15:15
TBC
15:45
Esker Case Study
15:45
Chris Warburton
The Credit and Collections EcoSystem – transferable processes, technology, best practice and skills
15:45
TBC
16:15
Refreshment Break
16:30
Exploring burnout
Nora Belkovics & Mark Harrison
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Burnout threatens productivity, morale, and business health. This discussion examines its causes, symptoms, and impact, offering strategies to recognize early signs, build resilience, and implement sustainable solutions.
17:00
Mind the Gap: Understanding Small Business Payment Challenges
Nicki Kinton
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For larger businesses, cash flow is often a well-oiled machine. But for small businesses, it can be a daily tightrope walk. In this session, I’ll shed light on the unique payment challenges small businesses face—from the impact of extended payment terms to the struggle of chasing invoices without dedicated resources. Drawing on my experience working with SMEs, I’ll explore how your organisation’s credit policies and practices affect small suppliers and provide insight into fostering better relationships while supporting their cash flow resilience. Together, we can bridge the gap and create a win-win for both sides
17:30
TBC
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Details will follow soon
18:00
The Great Tech Debate Moderator: Steve Fox
HighRadius
Quadient
Mega AI
Emagia
Esker
Stuut
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The Tech Debate is an eagerly anticipated highlight bringing together leaders in the Credit tech space.
Our speakers will explore :
Connecting receivables software within your technology eco-system to drive automation and how to harness AI
Cross functional teams to remove silos and improve operations
Customer engagement – invoice portals and customer self-service
18:45
Wrap up and Close
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As the first Callisto Multiverse draws to a close we look back on the days events and look forward to an exciting future.
FREDDIE’S BAR
19:00 TO 20:00
Mega AI Happy Hours
Unwind and Connect
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As we celebrate our valued partnership and look towards the future ,MEGA AI
invites all *Credit Multiverse* attendees to join us for a special MEGA Happy Hour.
So special , it is two hours!!
This is the perfect opportunity to connect with fellow professionals, meet new friends and reconnect with familiar faces.