Welcome to the Callisto Multiverse

20th March, 2025

St Mary’s Rd, London W5 5RF, United Kingdom

09:00 to 20:00

09:00

Registration
WESTON HALL

09:30

Welcome to the Callisto Multiverse
Eszter Gabriel & Mark Harrison

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Get ready to be captivated as Eszter sets the stage with a heartfelt welcome to The Callisto Credit Multiverse. Her warm embrace sets the tone for an enriching experience ahead. Join us as we embark on a voyage of insight, collaboration, and inspiration in the world of credit.
Experience the transformative power of the Callisto philosophy as our founder shares his life and business voyage .

Immerse yourself in a unique blend of inspiration and introspection.

Prepare to be moved, uplifted, and challenged by his thought-provoking voice.

10:00

The UWL Business School and Callisto Research Project

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UWL Business School and Callisto are collaborating on a detailed research project .

We are super excited to introduce the project scope and progress to date.

 

 

10:45

Claude Littner

11:45

Refreshment Break

EXPLORING THE CALLISTO MULTIVERSE

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Welcome aboard an interstellar expedition through the Callisto Multiverse, where the endless galaxy of credit modules shines with excitement and opportunity.

Prepare to be transported to all corners of the Credit Multiverse, bringing together essential data, cutting-edge information, and immersive experiences, expanding your perspective and fueling your curiosity.

WESTON HALL
TECHNOLOGY STREAM

ROOM 1
MULTI STREAM

ROOM 2
MULTI STREAM

12:15

Martin Nielsen & Neil Everstead MEGA AI Case Study Unlock AI-driven solutions to transform your credit & collections strategy

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Gain practical insights from industry leaders as they explore how AI-driven automation empowers businesses to overcome challenges in credit and collections management. Learn how advanced technologies can optimize operations, deliver seamless customer experiences, and unlock hidden opportunities.

Key topics we’ll cover:
✔️How AI Voice Agents are transforming credit and collections
✔️Streamlining order-to-cash processes with MEGA’s technology
✔️Enhancing customer experiences through automation
✔️Leveraging AI to balance compliance and cash flow optimization
✔️Strategic insights from real-world use cases

12:15

Brad Morris
KYC & AML

12:15

Stuut
Case Study

12:45

Emagia
Case Study

12:45

Laszlo Rab Talent Development: The Callisto Credit/O2C Competency Framework

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This session will explore and discuss what is required to build a sustainable team through Continuing Professional Development , qualifications, workshops and much more.

A must for all striving for team and individual success

12:45

Heather Leverton 4D Contact The impact of escalation: The role of third-party debt collection in the receivables cycle

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Often maligned and misunderstood, third-party debt collection plays a critical role in the receivables cycle. Without an escalation point a business will inevitably experience a downturn in those key metrics of DSO and BDA.

Yet many businesses still wrestle with making the decision to outsourced debt collection support. This session takes a look at some of the perceived barriers to third-party escalation and shares case studies from two businesses who made the decision to add third-party debt collection into their receivables process.

13:15

HIGHRADIUS Case study

13:15

TBC

13:15

Atradius
Case Study

13:45

The HighRadius Lunch Hour

WESTON HALL
TECHNOLOGY STREAM

ROOM 1
MULTI STREAM

ROOM 2
MULTI STREAM

14:45

Dan French Customer to Cash Transformation: Earning the GPO “Seat at the Table”

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“End-to-End” business process transformation is on every leadership agenda.

There are high expectations and aspirations on the “Global Process Owner” role as part of this.Sharing best practices with interactive discussions and exercises, this session will explore some of the opportunities and challenges in earning your “seat at the table” of Transformation.

We will discuss practical models and tools to enhance end-to-end process understanding, innovation and transformation opportunities.

“End to end” process context
The Customer to Cash perspective
“Shift Left” thinking & behaviours
Customer experience
WIIFM
Engaging and Driving value for the stakeholder “coalition”

14:45

John Held
Putting the Human
Back in AI

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There are already many “horror stories” regarding people who blindly used AI. In this talk, you’ll learn about how you can use AI for writing emails, while still keeping your hand on the pulse of the correspondence and make sure it has a “human touch.”

14:45

ROOM 2
MULTI STREAM II

15:15

QUADIENT Case Study

15:15

Mark Harrison & Declan Flood
The value of education in Credit

15:15

TBC

15:45

UWL Bridging the gap between university and the workplace

15:45

Chris Warburton
The Credit and Collections EcoSystem – transferable processes, technology, best practice and skills

15:45

TBC

16:15

Refreshment Break

16:30

Exploring burnout
Nora Belkovics & Mark Harrison

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Burnout threatens productivity, morale, and business health. This discussion examines its causes, symptoms, and impact, offering strategies to recognize early signs, build resilience, and implement sustainable solutions.

17:00

Mind the Gap: Understanding Small Business Payment Challenges
Nicki Kinton

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For larger businesses, cash flow is often a well-oiled machine. But for small businesses, it can be a daily tightrope walk. In this session, I’ll shed light on the unique payment challenges small businesses face—from the impact of extended payment terms to the struggle of chasing invoices without dedicated resources. Drawing on my experience working with SMEs, I’ll explore how your organisation’s credit policies and practices affect small suppliers and provide insight into fostering better relationships while supporting their cash flow resilience. Together, we can bridge the gap and create a win-win for both sides

17:30

Siobhan Rigott & Anne Morgan-Smith Hackett’s Customer-to-Cash Solution Provider Digital World Class Matrix™ Highlights

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With in-depth process knowledge and an understanding of what it takes to become Digital World Class®, Hackett measure the degree to which vendors help companies generate return on investment and achieve better business outcomes. Within this session Siobhan Riggott (Customer-to-Cash and Global Business Services Advisor, The Hackett Group) will share the highlights of Hackett’s analysis and ranking of leading customer-to-cash (C2C) solution providers including how the leading solution providers deliver greater value and breadth of capabilities at the same time as high levels of customer satisfaction.

18:00

The Great Tech Debate Moderator: Steve Fox
HighRadius
Quadient
Mega AI
Emagia
Stuut

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The Tech Debate is an eagerly anticipated highlight bringing together leaders in the Credit tech space.

Our speakers will explore :
Connecting receivables software within your technology eco-system to drive automation and how to harness AI

Cross functional teams to remove silos and improve operations

Customer engagement – invoice portals and customer self-service

 

 

18:45

Wrap up and Close

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As the first Callisto Multiverse draws to a close we look back on the days events and look forward to an exciting future.

 

FREDDIE’S BAR

19:00 TO 20:00

Mega AI Happy Hours
Unwind and Connect

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As we celebrate our valued partnership and look towards the future ,MEGA AI
invites all *Credit Multiverse* attendees to join us for a special MEGA Happy Hour.

So special , it is two hours!!

This is the perfect opportunity to connect with fellow professionals, meet new friends and reconnect with familiar faces.