CMXIII Programme Day 3
7-9 th October 2024, Prague, Czech Republic
Day(s)
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Hour(s)
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Minute(s)
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Second(s)
Day 1
Day 2
Day 3
08:45
Day III
The Callisto Way
Eszter and Mark
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Day 3 commences with a review of yesterday’s highlights: insightful presentations, engaging Coffee Club discussions, and the celebratory Gala Evening honoring our award winners.
Anticipation mounts as we unveil today’s agenda.
Join us for another day filled with enriching sessions, networking opportunities, and exciting events that promise to inspire and captivate.
09:15
Negotiate like your life depends on it
Adela Plesnik Schicker
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Join Adela Schicker for a session on mastering negotiation skills. Dive into evidence-based techniques to navigate high-stakes discussions and achieve favorable outcomes. Engage in practical exercises to enhance your influence and decision-making, grounded in psychology and behavioral science.
Gain hands-on experience with strategies that are essential for both professional and personal success. Unlock your potential to negotiate effectively in any situation with actionable insights and proven methods.
10:15
REFRESHMENT BREAK
BREAKOUT SESSIONS
10:45
Pharmaceutical and Medical Devices Industry
Panel session
Moderator: David Wilner
Zaneta Hlinkova, Gergely Bene, Tomasz Gniadek
10:45
How change leadership in Novo Nordisk enabled outstanding ROI via offshoring
Adam Kardos
10:45
Beyond Medtronic Borders: Evaluating BPO & Captive Options
Brett Keen
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Explore the critical challenges and solutions in the pharmaceutical and medical devices industry, focusing on credit management and Order-to-Cash (O2C) processes. This panel session delves into financial strategies, risk mitigation, and best practices to optimize cash flow and enhance operational efficiency.
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How many times you felt during your career that Global Service Center failed? Join Adam, Business Finance Director at Novo Nordisk, as he shares his vision how Global Service Centre contributes to unprecedented growth at Novo Nordisk. Adam will share insights how bold leadership and driving change made this transformation successful. Adam offers firsthand knowledge from Europe’s largest company and will share with you best practices so you can achieve world-class finance via offshoring and enable business growth for your organization.
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Explore the dynamic world of global business operations. Delve into the intricacies of Business Process Outsourcing (BPO) and Captive models, weighing their pros and cons to make informed decisions. Discover how these strategies can transcend borders, optimizing efficiency, and achieving international success.
11:15
Brewery Industry
Panel session
Moderator: John Heaton
Steven Deruyter, Miroslava Prokopova
11:15
How Mann+Hummel built their own AI solutions
Tomas Burian & Kamil Provaznik
11:15
EU Directive on combating late payment in commercial transactions
Jacek Pakuła
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Dive into the brewery industry’s unique challenges and solutions in credit management and Order-to-Cash (O2C) processes. This panel session will discuss financial strategies, risk management, and best practices to optimize cash flow, ensuring sustainable growth and operational efficiency in the dynamic world of brewing.
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TBC
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Practical aspects and case study, focusing on the O2C and Legal perspective on the directive
11:45
From Vision to Reality: Launching a Customer Portal
Claudia Montis & Yanina Vranckx
11:45
Agents of Change: Credit Intelligence Reimagined through Generative AI
Matej Nekvinda
11:45
Prevention and Perfection – Billing operations vs PD
The Aptiv Story
Natalia Włodek & Katarzyna Kącka
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This presentation delves into the development and rollout of a customer portal in the financial sector.
We’ll discuss how we set the project objectives and roadmap sharing our experiences from the technical transition, which required thorough preparation and a solid communication plan.
We’ll highlight best practices and watch out points throughout the entire process of designing and implementing the portal.
Join us on this adventure as we walk you through the project, sharing insights, key takeaways, and lessons learnt from a Project Manager’s perspective.
Finally, we’ll cover the launch of the finance portal and share best practices for ensuring a successful customer onboarding experience.
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Through the Moody’s prism: Generative AI and what is it good for? A brief intro to Generative AI and examples of use cases in which it can help our business. Both internally by boosting productivity and externally through product improvement.
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Navigating the complexities of meeting diverse customer demands while maintaining lean operations is a common challenge we face. Our Order to Cash (OTC) teams tackle daily invoicing challenges with precision to prevent payment delays and reduce invoice rejections. Root cause analysis, tailored solutions aligned with business capabilities, and cross-functional collaboration are pivotal to our success.
Aptiv has significantly enhanced billing accuracy through strategic initiatives, process optimizations, and enhanced visibility. Our goal was to establish a Center of Excellence with a unified ‘One Team’ approach, striving for perfection in every transaction. Even minor operational adjustments have demonstrated substantial improvements, underscored by our measurable success metrics.
12:20
Sponsors Prizes
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You have to be in it to win it.
Don’t miss out on your chance to win big at CMXIII!
Will you walk away with a Bluetooth speaker, headphones, or other coveted prizes, courtesy of our partners?
Simply visit every vendor stand and greet all our partners during the conference.
It’s that easy!
Get ready to network, explore, and potentially take home some must-have gadgets.
All you have to do is say hi to all our partners during the conference!
12:45
Reflections and farewell from Credit Matters XIII
Eszter & Mark
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As Credit Matters XIII comes to an end, we reflect on three extraordinary days of inspiration and connection.
Anticipation mounts as we reveal the date and venue for Credit Matters XIV, continuing our mission together.
Join us for a final gathering over a light lunch, fortifying you for your travels ahead.
What memories, insights, and connections will you carry with you ?
about Us
Our mission is for Credit Management to be recognized as an essential profession bringing real value to every business and for you to enjoy a dynamic, varied, exciting and rewarding career.
We will help YOU Create the world’s most customer-centric services through incremental improvements generating geometric sales growth.