Credit Matters XIV
The Callisto Multiverse

OCTOBER 9-10, 2025

ENSANA HOTEL

Margaret Island , Budapest

09:00 to Late


DAY 1

08:15

Registration

09:00

Welcome to Callisto Credit Multiverse
Eszter Gabriel and Brad Morris

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Get ready to be captivated as Brad and Eszter sets the stage with a heartfelt welcome to Credit Matters XIV.
Their warm embrace sets the tone for an enriching experience ahead. Join us as we embark on a voyage of insight, collaboration, and inspiration in the world of credit.

09:15

NEW FRONTIERS WITH CALLISTO

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Experience the transformative power of the Callisto philosophy as our founder shares his life and business voyage .
Immerse yourself in a unique blend of inspiration and introspection. Prepare to be moved, uplifted, and challenged by his thought-provoking observations challenging budgets , EBITDA , AI and tech projects , ghosting and much more!!

09:45

Invoice mandates –
The biggest global challenge and opportunity in O2C barely mentioned !!
Moderator TBC
Panellists: Tom Dobis Emagia
Radovan Korec Iqvia
Nuno Matos Sovos

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Invoice mandates / ViDA , VAT portals are , or should be the hottest subject in every Credit / O2C team alongside AI. VAT portals are a global initiative that will impact every company. Are you up to date with the requirements and roll out schedule?

10:30

Refreshment Break

EXPLORE THE MULTIVERSE

11:00

Yalda Bayat
Client Case Study
My DSO Manager

11:00

 Martin Nielsen, MegaAI & Debtstream Redefining the Collections Voyage:
From Portal to Voice – Seamlessly

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In collections, where regulation is strict, outcomes are critical, and engagement can be challenging — how do we design a voyage that is both efficient and customer-centric?
In this joint session, MEGA.AI and DebtStream will share how specialist AI voice agents and self-service portals can work in harmony to transform the collections process — from first contact to final resolution.
We’ll explore:
How MEGA.AI voice agents drive compliant, high-conversion conversations at scale
How DebtStream’s portal empowers customers to resolve debts easily and on their terms
How the seamless integration between the two enables a consistent, intelligent experience across all touchpoints
Why real-time data flow and orchestration are key to performance, oversight, and better outcomes
This isn’t about channel competition.
It’s about creating an orchestrated, end-to-end collections experience— where voice and digital complement each other for maximum impact.
Expect practical insights from real use cases, and a clear look into the future of intelligent collections.

11:00

CLIENT CASE STUDY
ATRADIUS COLLECTIONS

11:35

 Tom Dobis Emagia
Krystian Bestry Adaptive
AI and Order to Cash… The art of the possible

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Our session will start with an in-depth look at how AI is changing some of the core activities in the Order-to-Cash domain. What are some of the new capabilities that AI brings and what managers in this space should considering as transformation possibilities behind AI enablement. We will cover an overview of the tools that are today available (in reality) and some that are coming down the road in the future. Lastly, we will take a look at traditional metrics and some other non-traditional metrics and new ways of measuring performance with an AI enabled Order-to-Cash process.

11:35

TBC

11:35

 Becktash Massieh &
Lisa Baker-Reynolds.
A success story from BakerIng

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Lisa and Becktash will share how the strategic partnership transformed a challenging country DSO/DBT (Days Beyond Terms) performance through a strategic approach combining in-depth client risk versus age analysis with a highly targeted, customer-centric contact campaign. Their efforts led to the successful recovery of 74% of aged debt.

12:10

CLIENT CASE STUDY
 Seralla

12:10

CLIENT CASE STUDY
 MOODY’S

12:10

Heather Leverton 4D Contact
Martin Kirby Batt Cables
The impact of escalation: The role of third-party debt collection in the receivables cycle

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Often maligned and misunderstood, third-party debt collection plays a critical role in the receivables cycle. Without an escalation point a business will inevitably experience a downturn in those key metrics of DSO and BDA.

Yet many businesses still wrestle with making the decision to outsourced debt collection support. This session takes a look at some of the perceived barriers to third-party escalation and shares case studies from two businesses who made the decision to add third-party debt collection into their receivables process.

12:40

Client Case Study
Esker

12:40

Sovos and Iqvia
Invoice Mandate Experience
Radovan Korec Iqvia
Nuno Matos Sovos

12:40

 Charles Mayhew
Global Credit Recoveries Leveraging Global Partnerships for
Effective Credit Recovery

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In today’s globalised economy, effective credit control and debt recovery are vital to maintaining healthy cash flow and business resilience. Strategic international partnerships play a critical role in enhancing operational efficiency and mitigating financial risk across borders.

This session, led by Global Credit Recoveries (GCR), will explore:

* The importance of global collaboration in credit referencing and debt recovery
* Strategies for optimising the Order to Cash (O2C) cycle through cross-border partnerships
* How to recover funds internationally while preserving valuable commercial relationships

Attendees will gain insights into building a robust global credit management framework that balances efficiency with long-term relationship management.

13:10

 Lunch Hour

14:10

THE GREAT TECH DEBATE

 

 Moderator: Steve Fox Consider Solutions
Tom Dobis Emagia
Yalda Bayat My DSOManager
Martin Neilsen Mega AI
TBC Serrala TBC Esker

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Experience unparalleled insights at Credit Matters with our diverse panel of industry leaders discussing current and future trends.

Only at Credit Matters will you witness a group of tech service providers , usually competitors come together and share their experiences for the greater good of the Credit Industry

14:50


THE GREAT COLLECTIONS DEBATE
Charles Mayhew Global Credit Recoveries
Heather Leverton 4D Contact
Lisa Baker Reynolds Baker Ing
Mateusz Garnier Atradius Collections

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Third-party collections are often misunderstood—seen as a last resort or merely a cost to the business. In reality, they should be recognised as a strategic extension of your credit management approach, delivering measurable value when integrated effectively.

In this groundbreaking panel session, for the first time, leading and competing Debt Collection Agencies share the stage to offer candid insights, challenge common perceptions, and reveal best practices.

Attendees can expect a thought-provoking discussion that will reshape how third-party collections are viewed and utilised within their organisations.

15:30

Refreshment Break

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Join us for The Callisto Grand Quiz Part 1, an exciting new feature at Credit Matters.

Test your knowledge of partners, Callisto Grand, and business abbreviations.

Compete for a prize announced at the Awards evening.

Participation in both sessions on Day 1 and Day 2 is required.

16:00

Navigating the S4/Hana implementation
What it means for Credit / O2C professionals
Lukasz Orlikowski Bruker
Irina Hoffman

IFF

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Join us for an essential panel at Credit Matters XIV exploring the business-critical impact of transitioning to SAP S/4HANA. As organizations modernize their ERP systems, credit and order-to-cash professionals must understand the profound implications on processes, data, risk controls, and automation.
This session brings together expert voices representing the finance, IT, and transformation teams to unpack the real-world challenges, strategic opportunities, and lessons learned. Whether you’re already planning your migration or still exploring options, this discussion will provide actionable insights to future-proof your function and elevate your role in driving enterprise-wide value. Don’t miss it!

16:40

THE CALLISTO MULTIVERSE QUIZ
TEST YOUR CREDIT AND GENERAL KNOWLEDGE

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Step into the Callisto Multiverse at Credit Matters XIV for a high-energy quiz experience like no other! This fast-paced, interactive session will challenge your credit and O2C expertise—plus a few surprises from the world of general knowledge. From questions about our partners and Callisto Grand to general knowledge brain-teasers that span the multiverse, it’s your chance to shine under the spotlight. Glory await with a prestigious award for the ultimate champion. Who will conquer the multiverse?

17:15

REVIEW OF DAY 1

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Day one of Credit Matters XIV delivered a powerful start, packed with thought-provoking sessions, practical insights, and vibrant networking. From the opening keynote on the evolving role of credit professionals to deep dives into risk management, automation, and S/4HANA transformation, delegates were inspired by real-world strategies and future-focused thinking. Interactive panels sparked lively debate, while breakout sessions offered tools to drive immediate impact. The energy was high, connections were made, and ideas flowed freely. As we wrap up an exceptional first day, anticipation builds for what’s next. Get ready— the gala evening and day two promises even more insight, innovation, and inspiration!

17:30

CLOSE DAY 1

19:30 – to late

GALA EVENING
AWARDS
ENTERTAINMENT

BUFFET DINNER
DANCING

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Gala Evening at Credit Matters XIV is the pinnacle of the conference – a high-energy celebration of excellence, connection, and achievement. The evening features the prestigious Credit Matters Awards, recognising outstanding operational performance and innovation across the credit industry.
Guests will enjoy a delicious buffet dinner, complemented by a selection of Hungarian wines, in an elegant atmosphere of celebration. Entertainment and dancing go on late into the night, creating the perfect setting to toast success and honour the industry’s best. Unforgettable and unmissable. 
Attire: Black tie for gentlemen and formal evening wear for ladies.